​Refunds
Refunds for Goods
Refund requests must be made within 1 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken.

Refunds do not apply to the following goods:

• Sale items;

• Custom order items;

• Items listed as "All Sales Final";

• Items that have been used/worn/damaged, etc...;

• Service fees; and

• Shipping & handling.

Refunds for Services
All services sold on our Site are non-refundable.

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Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Approval for returns will be determined on a case-by-case basis. Returns will only be reviewed on select items (i.e., mug/glass can cup) and for select reasons, as all items are final sale. Within 24 hours of receiving their package, the customer will provide photo/video proof of how the item arrived, including images of the packaging, to inquiries@jmadedesigns.net for review. Review and determination of return acceptance will be made within 48 business hours. Business hours do not include holidays, weekends, or other days as noted on the website or social media accounts ("other days" can include, but are not limited to, vendor events and/or other scheduled temporary closure days). If an item arrives broken/damaged as a result of the shipping carrier, it is the customer's responsibility to file a claim with the carrier. If a return is approved, the customer is responsible for any/all charges to return and/or receive a replacement item.

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Effective Date: 24th day of March, 2025